You may cancel your complete order at any stage before it is delivered to you. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below.
The above policy also applies to pre-orders. If you have a pre-order placed with us, you can cancel at any stage for a full refund, no questions asked!
Unless items are damaged or faulty when delivered, you may only cancel your order if:
(i) in the case of new software/hardware the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging;
(ii) in the case of pre-owned software and/or hardware the items are in the same condition they were in when we delivered them to you, have not been used by you (except to the extent reasonably necessary to examine them), are undamaged and, in the case of any game or other computer software, provided that it is still in the original sealed packaging (if applicable).
If you are cancelling an item purchased in a discounted or promotional offer all items purchased in any offer are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly, at Our discretion. To partially cancel your order for a combined product you will need to contact our Customer Services Department.
All products should be returned within 14 days of you cancelling your order. Until such time as they are returned to us, you must retain possession of the items and take reasonable care of them.
All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We advise that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.
How to cancel your order:
1. Create a support ticket here ensuring to quote your order number/s.
2. A member of the support team will respond to you, in no longer than 48 hours (usually much faster)